Delivery Information
At KINGSPORT, we understand the excitement of receiving your new surf and sport gear. We offer a range of delivery options to suit your needs and ensure your order arrives safely and promptly. Explore the details below to find the best option for you.
Frequently asked questions
We've compiled a list of frequently asked questions to provide you with all the information you need regarding KINGSPORT's delivery process. Our aim is to make your shopping experience as seamless and enjoyable as possible.
What delivery options are available?
We offer standard and express delivery options, as well as convenient in-store pickup from our Melbourne location. Delivery costs vary depending on the option chosen and the destination. Free delivery may be available for orders over a certain value. For more details, please see our shipping rates during checkout.
How does in-store pickup work?
If you're local to Melbourne, you can pick up your online order directly from our store! Simply select the "Pickup from Store" option during checkout. You can even pay for your order upon pickup. We'll notify you when your order is ready, and you can swing by during our business hours to grab your new gear.
How long will my order take to arrive?
Delivery times vary depending on your location and the delivery option you choose. Generally, you can expect your KINGSPORT gear to arrive within one to five weeks. Please note that delivery times to certain areas may differ. We will provide an estimated delivery timeframe during checkout.
Can I track my order?
Yes! Once your order has been dispatched, you'll receive a tracking number, allowing you to monitor its progress every step of the way. We believe in transparency and want you to feel confident knowing exactly when your KINGSPORT gear will arrive.
What if I need to change my delivery address?
Please contact our customer support team as soon as possible if you need to change your delivery address. We will do our best to accommodate your request, but please note that changes may not be possible if your order has already been dispatched.
What happens if I'm not home when my order arrives?
If you're not home when your order arrives, the delivery driver will typically leave a card with instructions on how to collect your parcel from a local post office or arrange for a re-delivery. Please follow the instructions on the card to ensure you receive your order promptly.
Do you offer international shipping?
Currently, we only offer shipping within Australia. However, we are constantly evaluating our shipping options and may offer international shipping in the future. Please check back for updates.
What if my order arrives damaged?
In the unlikely event that your order arrives damaged, please contact our customer support team immediately. We will arrange for a replacement or refund as quickly as possible. Please provide photos of the damaged packaging and items to help us resolve the issue efficiently.
Gear up, delivered with care.
We're committed to getting your KINGSPORT gear to you swiftly and safely. With various delivery options and a transparent tracking system, you can shop with confidence, knowing your order is in good hands. Get ready to hit the waves or the field – we'll handle the delivery!